Welcome to the Ushers Department!

Signing Up for Shifts:

The number of volunteers used depends on two things: The size of the event and the number of paid staff working the events. These shifts will be assigned on a first come first serve basis. Watch for emails that will list requests for ushers. There is no online calendar for shifts.

Volunteer Cancellations:

If you have a valid emergency, call us at 717 686 7503 as soon as possible. If you happen to know another volunteer to take your place, that would be very helpful. Otherwise, give us as much advance notice as possible.

Reporting for your shift:

All volunteers are required to report to the Employee

Gate#9 for their shifts at HERSHEYPARK Stadium. If the shift is at GIANT Center, please report to the Usher Room
using Entrance 6 at the back lower level of GIANT Center. We ask that all volunteers arrive at least 15 minutes prior to the start of their shift.

Parking for the Stadium is behind the Human Resource Building at the Employee entrance off Hersheypark Drive. Parking for the Giant Center is in the designated Employee Parking Lot.

Signing In:

All volunteers are required to sign in upon arrival for their shift. At the Hersheypark Stadium, please see the Personnel staff member to obtain your assignment and receive your shirt.

At the Giant Center, please read the assignment sheet that is posted in the Usher/Coat Room.

Please print your name LEGIBLY on the sheet in the Usher Room as we use this to track volunteer hours. Also please sign in on the correct sheet.

At the end of the shift:

Please report to Gate # 9 at the Hersheypark Stadium to sign out, obtain your voucher(s) and return your t-shirt. At the end of each shift, please report to the Usher Room at the Giant Center to sign out and receive your voucher(s) for the completed shift.

Job Assignments

Here at “The Sweetest Place on Earth,” every day and every location will offer something different. Job duties can include the following:

- Elevator Operator (Suite or Press – transporting guests to the Suite level or accessible guests to upper or lower levels, making sure guests have the proper identification and tickets for use of the elevator and access to areas of the Giant Center). This is a seated position for those who cannot stand for long periods of time.

-Usher (Check all ticket stubs thoroughly; noting date, section, and row and seat numbers to make sure each guest is in the
proper area of the venue. Answer any questions regarding food, beverages and event related information.) You will need to keep
your aisles clear during concerts. You will also be asked to assist with the cleaning of Giant Center after most events.

-Wrist bander (Putting wristbands on guests and checking them at the entrance to Premium seating areas)

-Your main priority when working is the Guest

Volunteering at GIANT Center/Stadium

All volunteers of Hershey Entertainment and Resorts are required to remain professional at all times. If any volunteer is working at a concert/show at GIANT Center/Stadium, they MAY NOT leave their station to see the performance. If they are witnessed leaving their area to watch the show, they will be reported to the supervisors, who will then in turn report this to you, the coordinator, and they will be asked to leave. The Usher’s main priority is Guest Services. When volunteering at the Stadium/Giant Center you are
not allowed to buy or eat food or drinks while on duty unless you are on an approved break. All breaks need to be taken in the designated Break Area

Cell Phones and Pagers

- The use of cell phones, electronic picture taking devices, pagers and iPods interfere with a volunteer ushers’ ability to do their job. Cell phones, electronic picture taking devices, pagers and/or iPods are prohibited from being visible or audible. Volunteers are only permitted to use these devices during their breaks in areas that are out of sight from guests.

-If caught using a cell phone, electronic picture taking device, pager or iPod while on duty, the volunteer will be asked to place the item out of sight or turn the item over to a supervisor until the end of his or her shift.

GIANT CENTER Volunteer Dress Code:

- A white, long sleeved button down shirt/blouse, tucked in (No logos)

- Black pants (No jeans, leggings, cargo pockets or shorts/capris). Black pants with riveting or double side stitching are also unacceptable

-Solid black comfortable shoes or sneakers with covered heels (High heels, clogs, and opened toed footwear are not permitted-including sandals)

- No dangling jewelry (earrings, bracelets or necklaces)

- All tattoos must be entirely covered. Body make-up or a body sleeve is an acceptable method.

- Earrings or other piercings on the lip, tongue, eyebrow or any visible part of the body are not permitted. They must be removed or covered.

- A small nose piercing is acceptable but not a nose ring.

STADIUM Volunteer Dress Code

-A Blue T-shirt will be given to the volunteer when they check in. This shirt may be worn over a white t-shirt or tank top and is to be turned in at the end of the shift. All shirts are to be tucked in. Sleeves cannot be rolled.

-Black shorts, pants or skorts (no cargo shorts, Capri pants, nylon gym type shorts, denim or jean style with riveting).

-No leggings!!!!

-Shorts and skorts must be no more than 2 inches above the knee.

- White or light colored sneakers with covered heals (Clogs, high heels and open toed footwear are not permitted-including sandals)

- If it is cooler outside, we suggest that you wear an outer layer such as a navy blue, white or gray jacket or navy blue, white or
grey sweatshirt with NO LOGOS, WORDS OR PICTURES unless it is a Hershey Logo.

-A solid color hat or visor is permitted. The only logos that are permitted are Hersheypark or Bears’ logos.

-Please bring a small flashlight that will assist you to seat guests who arrive when the lights go down.

- If any volunteer fails to comply with the above standards, they will be asked to leave.

Thank you for all of your hard work and dedication to “The SWEETEST Place on Earth”.

Volunteer Guidelines – Giant Center

These guidelines are STRICT and you will be asked to leave an assignment and be SENT HOME if you do not comply.

 All volunteers must be 18 years of age or older. If you look younger than 18, please be prepared to show a
photo ID to the usher supervisor.
 Park in the employee parking lot. It is to the right as you enter the Giant Center Complex, before you reach the
Toll Booths.
 Enter the Giant Center at Entrance #6. It is directly behind the Giant Center. Do not enter by the front doors.

 Sign in sheets are located in the Usher Meeting room. Please sign in on the correct sheet. Your organization
won’t receive the proper check amount if you do not!!! It will go to another organization.
 Uniform is very important. If you are not dressed correctly, you may be sent home.

Please wear a white, long sleeve, button up shirt (in other words, a dress shirt).
All shirts must be tucked in. Black pants (not leggings, denim or jeans) and solid black shoes or sneakers are necessary.

 Visible tattoos must be covered. Lip and eyebrow piercings must be removed. Ear plugs need to be flesh tone
or covered. Small nose piercings are allowed.
 When “working” as an usher, you have to follow the same rules as the paid staff. No cell phone activity while
you are working. No photos of each other or the talent on the stage or ice. No sitting to talk to the guests.
 You can only eat while on break and in assigned areas. Break areas will be announced at the pre-show usher
meeting. You may not eat at the guest tables or high top tables on the Concourse.
 Please, DO NOT BRING VALUABLES WITH YOU. There is no secure place to store purses or backpacks, and you
cannot keep them with you while you work. Leave your valuables locked in the trunk of your car. You may wear
a small “fanny pack” to carry keys, money, etc.
 If you are working a concert or ice show, please bring a small flashlight with you.
 You will be asked to assist with the cleaning of the Giant Center after most events. You will be provided with
gloves and bags.

Volunteer Guidelines – Stadium

All volunteers must be 18 years of age or older. If you look younger than 18, please be prepared to show a photo ID to either the usher checking you in or the usher supervisor.
Please allow extra time to park and enter the Stadium. Summer is a busy time in Hershey. Enter the Complex from Hersheypark Drive at the Employee Entrance. A security person will direct you to the appropriate parking area.
Enter the stadium through Gate 9. It is located on the east side of the Stadium, almost center, beside the Human Resource Center.
Please sign in on the correct sheet. Your organization won’t receive the proper check amount if you do not!!!!!! It will go to another organization. When you sign out, you will turn in your t-shirt and receive your voucher(s).
Uniform is very important. If you are not dressed correctly, you may be sent home.
- Please wear black shorts (not the kind you wear to the gym that are made of nylon), pants or for the ladies black skorts.
- Shorts and skorts are not to be more than 2 inches above the knee.
- Pants and shorts with cargo pockets are not allowed.
- White sneakers (may have a little color on them since it is almost impossible to find solid white).
- We will provide you with a blue t-shirt after you check in. If you need to wear a shirt under it, it must be white. All Shirts must be tucked in.
- You may wear a solid colored hat with no logos.
Visible tattoos must be covered. Lip and eyebrow piercings must be removed. Ear plugs need to be flesh tone or covered. Small nose piercings are allowed.
When “working” as an usher you have to follow the same rules as the paid staff. No cell phone activity while you are working. No photos of each other or the talent on the stage. No sitting to talk to the guests.
You may bring a bottle of water to hold you until someone brings you a bottle. You can only eat during a break and in designated areas.
Please do not bring valuables to the stadium. There is no secure place to store purses or backpacks, and you cannot keep them with you while you work. Leave your valuables in the trunk of your car. You may wear a small “fanny pack” to carry keys, money, sunglasses, etc.
Remember to bring a small flashlight. If rain is in the forecast, you may bring a rain poncho or jacket. No umbrellas are allowed in the stadium
Do not leave your assigned area unless asked to do so by your head usher.