HersheyPark Volunteer Jobs

The following is information for Gemma's Angels volunteers working at HersheyPark. The information is extensive and should answer just about every question you may have. If you have further questions, please don't hesitate to call us at the phone number below.

VOLUNTEER DEPARTMENT DESCRIPTIONS

Food & Beverage: Assist catering staff with special group meals; assist in restaurants with prep work, basic cooking, serving customers, and maintaining general cleanliness. Some Organization Volunteers may be asked to handle money. Year round shifts are available.
Ride Operations: Assist operators at major rides, operate easy-to-run rides, enforce height restrictions and other safety guidelines, and sweep and maintain general cleanliness of ride area. Must be able to lift approximately 25-30 lbs. several times a day.
Games: Assist in operating games; all Organization Volunteers must handle money and most games must be accessed by climbing in and out of two to three feet counters.
Retail: Stocking and maintain cleanliness of shops, selling items to guests and operating a cash register.
Utility: Pick up trash in the Hersheypark midways and landscapes. Wash down asphalt concrete walkways with fire hose, empty trash cans, wash sponsorship cars, and assist in cleaning the Hersheypark and adjacent parking fields. Must be able to lift up to 30-40 lbs.
Guest Services (Used at ZooAmerica Guest Services Only): Will need to be able to work in outdoor location at Hersheypark/ZooAmerica bridge. Hand stamp and record guests entering ZooAmerica from Hersheypark. Ensure guests returning to Hersheypark from ZooAmerica have the proper hand stamp.
ZooAmerica: Animal exhibit interpretation, hands-on learning tables, animal encounters, and assisting with special events such as Creatures of the Night and Scout Days. Organization Volunteers will need to be comfortable speaking with guests.
Usher (Giant Center and Hersheypark Stadium): Checking guests tickets, showing guests to their ticketed seats and overseeing a section during an event. Organization Volunteers may also operate an elevator and maintain access control at various locations to ensure only those guests with proper tickets/credentials enter and exit. Organization Volunteers may also assist with guest surveys and distributing promotional material.
Special Events (Treatville during Hersheypark In The Dark): Set up, prepare and give out candy to guests as they walk through Treatville during our Halloween events. Organization Volunteers will also control the entry to the area and ensure that guests only come through one time per day.
Parking Attendant: Assist in collecting parking fees and identifying parking passes as guests enter the Hershey Entertainment Complex. Organization Volunteers must be able to handle money and be comfortable processing cash transactions without the use of a calculator or cash register.

**Standard Working Conditions for all Departments: Organization Volunteers must be able to stand for entire Volunteer Shift and Organization Volunteers must be able to bend, stoop, and walk. Must be able to volunteer in a variety of positions.

where do i park?

Park at the employee parking lot (see map of park below) and please arrive 30 minutes prior to your shift. For Food & Beverage at HersheyPark, please proceed to the Coaster Cafe. For Ride, go to the Check-in Desk. Any employee or security officer will direct you.

Parking When volunteering at Hersheypark, please park in the Hersheypark employee parking lot and report to the Coaster Café (Employee Café) thirty (30) minutes prior to the start of the shift.
When volunteering at the Hersheypark Stadium, please park in the Hersheypark employee parking lot and report to the Coaster Café (Employee Café) thirty (30) minutes prior to the start of the shift.
When volunteering at the Hersheypark Arena (the old arena), please park in the Hersheypark employee parking lot and report to the Coaster Café (Employee Café) thirty (30) minutes prior to the start of the shift.
When volunteering at the GIANT Center, please park in the GIANT Center employee parking lot and report to the F&B / Usher Room inside of entrance 6 thirty (30) minutes prior to the start of the shift.
When volunteering at the Hersheypark Camping Resort, please park at the campgrounds in the parking lot closest to the catering setup and report directly to the catering manager to sign in and receive his/her voucher. If you are unaware of where these locations are, please ask security at parking lot entrances.

HersheyPark Department detail

The following links are the detail for the various departments:

HersheyPark Food & Beverage - click here
HersheyPark Parking Attendants - click here
HersheyPark Retail - click here
HersheyPark Attractions (Rides) - click here
HersheyPark Ushers - click here
HersheyPark Guest Experience (front gate) - click here
HersheyPark Games - click here

Reporting for a Volunteer Block Shift

Once you have reached your respective location, you will be prompted to sign in.
Signing In - Once you have met the Department representative, you will be asked to sign in.
Upon signing in, you will also sign the Volunteer Release and Waiver Agreement.
This is where age will be verified for anyone who appears to be under the age of thirty (30).
At this point, all cell phones must be turned off or placed on silent. Individual Volunteers may not have electronic devices such as cameras, iPods, iPads, or any other device that would turn attention away from the Guest.
Once individual Volunteers are signed in and verified, they will receive all company issued items, temporary I.D. card, and their assigned location for the block shift.
For further details of each Department’s respective check in process, please reference each Department Welcome Letter.
Breaks - Volunteers will NOT receive a break when signing up for a five (5) hour block. However, if a Volunteer is scheduled for back to back block shifts, his/her break will occur between the block of shifts.
Volunteers may not consume or purchase any item of food within the Park gates, GIANT Center, or HP Stadium. Volunteers are required to break only in the designated employee areas (please reference each Department Welcome Letter attached for details).

Signing Out

Once the individual Volunteer has finished his/her block shift, he/she will sign out.
Signing Out – Once the individual Volunteer is released by his/her assigned location either early or at the designated time, he/she will need to sign out.
Once the individual Volunteer has signed out, he/she will forfeit their temporary I.D. and any company issued items if applicable.
Once all the requirements of signing out have been satisfied, the individual Volunteer will receive one (1) voucher.
For further details of each Department’s respective check out process, please reference each Department Welcome Letter.

NEW VOLUNTEER WAIVER (NEW THIS YEAR)

On the first day of your volunteer work each new year, all volunteers must sign a waiver. This is a requirement for working for the program. The volunteer waiver is below and is always subject to change:

In consideration of my desire to serve as a volunteer on behalf of the organization listed above (“Organization”) in
connection with the Organization’s participation in the Hershey Entertainment Complex Volunteer Program, I hereby
acknowledge, represent, warrant, and agree as follows:
1. I am an active, regular member and/or volunteer of the Organization.

2. I am 18 or older and represent and warrant that I do not have a criminal record containing any of the
crimes set forth on Schedule A, which is attached to this Agreement. Yes _____ No_____

3. I agree to provide a valid photo identification card (e.g. driver’s license) upon the request of HE&R.

4. My services are provided strictly in a voluntary capacity as a member and/or volunteer of the Organization
and not as an employee of Hershey Entertainment & Resorts Company (“HE&R”) for the sole purpose and
benefit of raising funds for the Organization.

5. I acknowledge that I will not receive any compensation, reimbursement, or payment of any kind
whatsoever from HE&R or the Organization for my services and no express or implied promise of
compensation, reimbursement, or payment of any kind for my services has been made to me.

6. In the event the Organization has requested HE&R to deliver Hersheypark Admission Tickets directly to
me, I acknowledge that those Hersheypark Admission Tickets are delivered to me by HE&R as a
convenience to the Organization and will not constitute compensation or payment of any kind for my
services.

7. My services are provided without any employment-type benefit, including, but not limited to, employment
insurance programs or plans, worker’s compensation, unemployment compensation, vacations, or sick
time.

8. I will familiarize myself and comply with HE&R’s policies and procedures applicable to volunteers, which
includes, but is not limited to, any dress code requirements.

9. I understand that I will not be entitled to any breaks while providing my services during a volunteer shift,
and that HE&R may terminate my services at any time, with or without reason.

10. I hereby release, remise, acquit, forever discharge, hold harmless, and covenant not to sue, for myself, my
heirs, executors, administrators, successors and assigns, HE&R, its owner, affiliated and related entities
and the directors, officers, employees, agents, predecessors, successors, assigns, and insurers of each
(the “Released Parties”) from any and all claims, demands, damages, losses, liabilities, obligations, costs,
fines, judgments, suits, actions, penalties, injuries, death and expenses, including, without limitation,
medical expenses and reasonable attorneys’ fees (collectively “Claims”) arising out of or related to the
volunteer services I agreed to provide at the Hershey Entertainment Complex on behalf of the
Organization, whether now existing or arising in the future.

11. This Agreement is intended to be as broad and inclusive as permitted by the laws of the Commonwealth of
Pennsylvania. In the event that any clause or provision of this Agreement shall be held to be invalid by any
court of competent jurisdiction, the invalidity of such clause or provision shall not otherwise affect the
remaining provisions of this Agreement, which shall continue to be enforceable.

By signing below, I certify that I have carefully read this Volunteer Release and Waiver Agreement and I fully
understand its contents. I am aware that this is a release of liability and legal contract between me and HE&R and that
it affects my legal rights.

Signature of Volunteer: _____(You will be asked to sign in person)__________ Date: ______________

SCHEDULE A: NEW THIS YEAR--TAKE NOTE

1. Any Records involving Violence or Criminal Sexual Offenses with Dispositions of:
 Guilty
 Convicted
 Pending Disposition
 No Contest / Nolo Contendre

2. Any Felony Records involving Drugs or Dealing of Drugs (one or more within seven years) with
Dispositions of:
 Guilty
 Convicted
 No Contest / Nolo Contendre

3. Any Felony Records that do not involve crimes of Violence, Criminal Sexual Offenses or Drugs (one
within the past year or two or more within seven years) with Dispositions of:
 Guilty
 Convicted
 No Contest / Nolo Contendre

4. Any Misdemeanor or Felony Records with an Outstanding Warrant

Volunteer Dress Code

In conjunction with the employee dress code, Volunteers are required to dress in accordance of these policies. Below are HE&R’s dress requirements which are general and apply to all Departments. Please also reference each of the Department Welcome Letters attached for additional dress requirements. Please note that ALL Volunteers MUST be dressed in proper dress code or they may be asked to leave.

General

Pants MUST be khakis
Shirts MUST be a white polo with no logo, emblem, or message
Each department may issue an apron or special attire or outerwear to fit the occasion/work.
Attire must be clean, pressed, and in good condition without rips, tears, or cargo pockets
All clothing should fit properly and be appropriate to the job being performed
Belts must be worn appropriately
Undergarments must not be visible

Hair

Hair should be clean and combed with no excessive hair ornaments
Hair length must not interfere with performing job duties nor obstruct eye contact. Long hair must be secured and away from the face in food areas or anywhere that machinery is operated

Jewelry

Jewelry should not be an interference or distraction to the job being performed and must conform to departmental guidelines
Bracelets must be professional and traditional in style and color. (Rubber, leather, hemp or braided, etc. are unacceptable bracelets.)
No more than two (2) rings per hand (wedding set equals one ring) and one (1) watch
Medical alert bracelets and necklaces are acceptable
Necklaces can be worn but must be tucked into your shirt while on duty
Ankle bracelets and toe rings are not acceptable
Earrings can be worn however only two (2) per ear can be worn that are no larger than a quarter. Dangling earrings cannot be worn at any time
Jewelry may be prohibited or subject to additional requirements at some properties or in some departments

Layering When It Gets Cold

Dress accordingly to weather conditions which include a jacket, fleece, or sweatshirt as needed. They must not have logos, emblems, or messages

Name Tags and Identification Badges

If a Hershey Identification Tag is required by the respective Department to be worn, it must be worn on the outermost layer

Shoes and Socks

Shoes must conform to safety standards by providing safe footing with support to the ankle, offering protection against hazards, as well as conforming to company guidelines
Shoes should be clean, brushed clean or polished, in good repair and appropriate for the work environment

Sunglasses and Corrective Lenses

When worn outside, sunglasses must be removed when speaking to Guests. Mirrored sunglass lenses are not permitted. Sunglasses shall not be worn in the evening or in areas where lighting is scarce
Volunteers may not wear sunglasses or tinted lenses indoors while on duty unless medically necessary

Tattoos and Body Piercings

All visible tattoos must be covered
All visible body piercings must be taken out or covered

Shirts/ Uniform Tops

Volunteers are not permitted to roll shirtsleeves or pop the collars if the shirt has one
If the Volunteer chooses to wear a shirt underneath a company issued shirt, it must be white, free of writing, without a logo, and shall not extend past the uniform shirt's sleeves

Pants, Shorts, Skirts, and Skorts/Uniform Bottoms

Volunteers are not permitted to roll pants/shorts/skirts/skorts at the waist or bottom of shorts
Failure of the individual Volunteer to comply with the Volunteer Dress Code will result in the Volunteer being turned away for the block shift thus forfeiting vouchers or charitable contributions for the non-profit Organization. Individual Volunteers must be made aware of the Volunteer Dress Code by the Volunteer Coordinator before the Volunteer arrives on property.